The transaction goes in pending when we don’t receive the final confirmation from your bank or payment gateway. In case if we don’t get a confirmation for transaction success from your bank/gateway, the transaction fails.
If the money was deducted from your account, your bank could take 3–7 working days to credit the refund in your account.
Since this time is taken by your bank, tmw has the little capability in expediting it. Hence, we suggest you to please wait for this duration. You may also contact your bank for any delays.
In the refund does not reflect after the defined time, please write to us by clicking on the "Message Us" option and provide us with your bank statement in pdf form.