We will always endeavor to provide you with immediate access to your gold. If, however, your TMW account has been suspended for any reason, we would request you to get in touch with TMW’s customer service center, in order to reactivate your account and access your gold once again. Please note that TMW shall not be responsible for the gold held by you in your account in case your account has been deactivated due for any reason. Please get in touch with us by clicking on "Message Us" option to ascertain the cause of the deactivation of your account and any remedial measures available to you. You may also get in touch with SafeGold directly, to take delivery of or sell the balance gold available in the account, subject to SafeGold’s verification procedures.