In case of loss or damage of tmw Mumbai Metro Card, please visit nearest Mumbai Metro Station and purchase a new tmw Mumbai Metro Card. Your existing balance on the tmw Mumbai Metro Card for Metro travel will be transferred to your new tmw Mumbai Metro Card.
And for the activation of tmw Mumbai Metro Card in tmw App, please follow the below steps:
- Open tmw App
- Click on Cards icon below on the Dashboard
- Go to Physical Card tab
- Click on Activate button
- Scan the QR Code or enter CIN Number printed on the Welcome Letter.
- Your new tmw Mumbai Metro card is activated successfully.
Note: No Cashback will be provided in case of a replacement card.